Som Digital Academy Privacy Policy

This privacy policy describes how Som Digital Academy collects, uses, and protects personal information when you use our online platform and services, including online courses, workshops, coaching, forums, and related content. We are committed to protecting your privacy and handling your data in an open and transparent manner, in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the Brazilian General Data Protection Law (LGPD).

Information We Collect

We collect various types of information in connection with your use of our services. This may include:

Information you provide directly to us:

Information collected when you register for an account, enroll in a course, workshop, or coaching session. This includes information such as identification details, contact information, and professional or educational background relevant to the service.
Information you provide when you make a purchase, including payment card details or other financial information.
Information you share when participating in community forums, submitting questions, or contacting support.
Information you provide during live sessions, workshops, or one-on-one coaching.
Information you submit when participating in surveys or promotions.

Information collected automatically when you use our site:

Usage information, such as the courses you view, your progress through modules, interaction with content, time spent on pages, and features used.
Technical information, including your IP address, browser type, operating system, device information, and referring URLs.
Information collected through cookies and similar technologies. These technologies help us understand how you use our site, improve user experience, and deliver relevant content. You can manage your cookie preferences through your browser settings.

How We Use Your Information

We use the information we collect for various purposes based on lawful grounds, including:

To provide, operate, and maintain our services, including granting access to courses, workshops, and other content.
To process your transactions and manage your subscriptions or enrollments.
To communicate with you about your account, courses, service updates, and respond to your inquiries.
To personalize your experience on our platform, track your progress, and provide recommendations.
To improve our services, develop new features, and analyze usage trends.
To provide customer support and technical assistance.
To send you marketing communications about our services or relevant information, where permitted by law and based on your preferences. You can opt out of marketing communications at any time.
To ensure the security and integrity of our platform and prevent fraudulent activity.
To comply with legal obligations and enforce our terms and policies.

How We Share Your Information

We do not sell your personal information. We may share your information with third parties only in the following circumstances:

With service providers: We may share information with third-party vendors and service providers who perform services on our behalf, such as payment processing, hosting, data analysis, marketing assistance, and customer support. These service providers are obligated to protect your information and use it only for the purposes for which it was provided.
For legal reasons: We may disclose information if required by law, regulation, legal process, or governmental request; to enforce our agreements and policies; or to protect the rights, property, or safety of Som Digital Academy, our users, or others.
In connection with business transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction.

Data Retention

We retain your personal information for as long as necessary to provide the services you have requested, for our legitimate business purposes, and to comply with legal obligations. When your information is no longer needed, we will securely delete or anonymize it.

Your Data Protection Rights

Depending on your location and applicable data protection laws (such as GDPR and LGPD), you may have certain rights regarding your personal data:

The right to access the personal information we hold about you.
The right to request correction or rectification of inaccurate or incomplete information.
The right to request erasure of your personal information under certain conditions.
The right to restrict or object to the processing of your personal information under certain conditions.
The right to data portability, allowing you to receive your information in a structured, commonly used, and machine-readable format.
The right to withdraw consent at any time, if processing is based on consent.
The right to lodge a complaint with a competent data protection authority.

To exercise these rights, please contact us using the physical address provided in the Contact Information section.

Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Third-Party Links and Services

Our site may contain links to third-party websites, services, or content that are not operated by us. This privacy policy does not apply to third-party sites or services. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have inadvertently collected personal information from a child under 16, we will take steps to delete such information.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our site. We encourage you to review this policy periodically.

Contact Information

If you have questions or concerns about this privacy policy or our data practices, please contact us by postal mail at:

Som Digital Academy
1776 Avenida Paulista, 12th Floor
São Paulo, São Paulo, 01310-200
Brazil